Refund & Cancellation Policy

Company Contact

For any refund or cancellation request, contact us at the email above and include your listing name, the product purchased, and the date of purchase. You can also cancel a subscription yourself at any time from the Manage Plan page in your Business Dashboard.

Subscription Plans (Monthly & Yearly)

• Recurring billing. Monthly and yearly plans renew automatically until you cancel. You are charged the then-current rate on each renewal date.
• Cancel anytime. You can cancel your subscription at any time from the Manage Plan page. Cancellation stops future renewals — your plan stays active until the end of the current billing period, and you keep all paid features through that date.
• No prorated refunds. We do not issue prorated or partial refunds for unused time within a billing period. You retain access through the end of the period you already paid for.
• Upgrades take effect immediately. Moving to a higher-tier plan starts right away and you are charged the new rate at checkout.
• Downgrades take effect at the next renewal. Switching to a lower-tier plan schedules the change for your next renewal date. You keep your current features until then.
• Failed payments and grace period. If a renewal payment fails, we give you a 14-day grace period to update your payment method. If payment is not restored within 14 days, your listing drops to the Free plan. Your listing itself stays live — only the paid features change.

Lifetime Plan (One-Time Payment)

The Lifetime plan is a one-time, non-recurring payment. It does not renew. Because it is heavily discounted and gives you immediate access to all paid features, it is fully non-refundable except where required by law. Lifetime spots are limited; once a spot is claimed it cannot be resold, so refunds are not available after access is granted.

Boosts

• Boosts (Priority Placement, Feed Promotion, Search Boost, and Category Boost) are time-limited promotional placements.
• Boosts are non-refundable once activated, because the promotional placement begins immediately upon purchase.
• If a boost fails to activate due to a platform error on our end, contact us and we will re-run the boost or issue a credit equal to its value.

Credits

Credit packs are one-time purchases of in-app credits. Credits never expire, have no cash value, and are non-transferable and non-refundable once added to your wallet. If a credit pack purchase fails to deliver credits due to a platform error on our end, contact us and we will credit your account.

Refunds for Service Errors

If you are charged in error, or a paid feature never activates due to a platform issue on our end, contact foodlisty@gmail.com within 30 days of the charge. Verified service-error charges will be refunded in full.

How Refunds Are Issued

Approved refunds are returned to your original payment method within 5–10 business days. The timing depends on your bank or card issuer.

Chargebacks

Please contact us before initiating a chargeback. We resolve disputes quickly, and a chargeback may result in account suspension until it is resolved.

Your Statutory Rights

Nothing in this policy limits any statutory consumer rights you may have under applicable law in your country or state of residence.

Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting. Continued use of a paid plan after changes constitutes acceptance of the updated terms. For plan terms and feature details, this Refund & Cancellation Policy is the single source of truth.